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All RattleSnake repairs and warranties require a paid Repair Charge Order. When sending in a tool for repair please include this emailed receipt with your tool (a printed copy or a written note referencing the order number).

Standard 3/8" OD Head  - Very loud, very strong vibration. Fits 1/2" OD soft copper, recommended for 3/4" CTS soft copper and above.

Micro 1/4" OD Head - Quieter and softer vibration. Best where there may be unexposed kinks that may trap the larger head. Recommended for 1/2" OD to 3/4" CTS soft copper.

Repairing a RattleSnake often requires cutting the cable, making the length of the cable shorter than a new unit. Repairs DO NOT include a completely new cable or lengthening of the cable - your existing cable will be cut back to usable cable. If you require a new cable because a cable is too short then a new tool must be purchased.

After receiving your items, repairs take 2-4 weeks then we will ship your tool back to the address provided. If you need a RattleSnake sooner then you will have to purchase a new tool in the meantime.

Shipping address for all repairs:

Trade Masters Repairs
251 W. Chicago Ave
Las Vegas, NV 89102

Your box must include: a tracking number and all parts of the failed tool, your return shipping address, copy of the repair purchase receipt.