We stand by our tools!

Questions? Call us at 1-800-877-1792

Option 1, ASAP: Buy a new RattleSnake from this website and we'll repair your old tool for free. You'll get a new tracer that's ready to go. Simply send the old tool back in the same box when you have time and we will cover the rest. Please include a copy of your purchase receipt email with the broken tool.

Option 2, 3-4 weeks: Pay for the repair here and then send your tool to us with a copy of your purchase receipt. When the repair is done we will send it back. Repair time can vary depending on shipment/receiving speeds. 

Option 3, Warranty: We cover manufacturer defects within the first year after purchase excluding misuse, abuse or neglect such as, but not limited to; severed cables, broken components, electronics, or rattle heads showing damage. Fill out a Repair Charge and pay for return shipping here and then send the tool and all items to us with a copy of the Repair Charge receipt. Please read the full warranty notice below. The Repair Charge is payment for return shipping.

 

Shipping address for all repairs:

Trade Masters Repairs
251 W. Chicago Ave
Las Vegas, NV 89102

Your box must include: all parts of the failed tool, your return shipping address, copy of the repair purchase receipt.

                              

*Warranty Notice: 
Should your RattleSnake malfunction from defects in workmanship or materials, we will repair or replace the tool free of charge.
Trade Masters Online LLC tools are warrantied to be free from material and workmanship defects for one (1) year from the initial date of purchase from Trade Masters Online LLC.
Warrantied products will be repaired or replaced, at Trade Masters Online LLC’s option, and returned at no charge; or, if after three attempts to repair or replace during the warranty period the product is still defective you can elect to receive a full refund of your purchase price.
Failures due to misuse, abuse or normal wear and tear are not covered by warranty. Trade Masters Online LLC shall not be responsible for any incidental or consequential damages.
This warranty is the sole and exclusive warranty for Trade Masters Online LLC’s tools and products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of Trade Masters Online LLC.
In the event that you have a problem with your Trade Masters Online LLC product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our printed warranty policy in a timely manner.
Commonly, our tools are used on job sites in the most demanding applications and environments. Under these conditions and over time, tools may experience normal wear and tear and require service. While normal wear and tear is not considered a defect and is not covered by this warranty, it is our goal to get your tool back in service as soon as possible.
It is our experience that a tool that fails prematurely due to manufacturing defect in materials or workmanship, will generally do so very early in the tool’s life cycle, often the first or second time the tool is used. When returned for inspection, these tools are generally found to still be in like new condition and show very little signs of use. It is uncommon for a tool that was manufactured with a defect, to survive under normal use for any extended period of time. Tools that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.